Terms and conditions

Last updated: 11 August 2026

These terms and conditions apply to all agreements with, and services of, Crafty Cast, trading under the name BelBuddy. Please read them carefully before you use our service.

1. Definitions

• BelBuddy / we: Crafty Cast, trading as BelBuddy, KvK 87872641, established in Schiedam.
• Customer / you: the business that enters into an agreement with BelBuddy.
• Service: the AI telephone assistant and its associated functionality (call handling, lead capture, messages and appointments).
• Caller: a person who calls a number answered by BelBuddy.

2. Applicability

These terms apply to every offer, quotation and agreement between BelBuddy and the customer. Deviations apply only where they have been agreed in writing. The customer's own general (purchasing) terms are expressly rejected.

3. The service

BelBuddy provides an AI telephone assistant that answers inbound calls on behalf of the customer, speaks with callers, records information, registers leads and — where applicable — schedules appointments and sends messages via SMS or WhatsApp. The service is a tool; the customer remains responsible for running their own business and for following up on leads and appointments.

4. Account and onboarding

To use the service, the customer creates an account and completes an onboarding process in which the assistant is configured. The customer is responsible for the accuracy of the information provided and for keeping the sign-in credentials confidential.

5. Subscriptions and prices

The service is offered on a subscription basis. You will find the current prices, including the minutes and features per subscription, on our pricing page. We may change prices and subscriptions; changes are announced in advance and take effect on renewal. For accounts holding Founding Member status, the narrower scheme set out below applies instead.

Every subscription includes a number of call minutes; these are listed per subscription on the pricing page. The Scale subscription is not unlimited but carries a fair-use limit: above that limit we will contact you to adjust the subscription by agreement. We will not cut off your service without discussion because you reached the limit.

Founding Member

The first 50 accounts to start a paid subscription — whether by converting the trial or by taking out a subscription directly — obtain Founding Member status. Status is granted in order of first successful payment. The following applies to those accounts:

• The monthly price of the chosen subscription, the number of minutes included in it, and the per-minute rate for use beyond those included minutes all remain unchanged for as long as the subscription is continuously active.
• By way of exception, we may adjust the monthly price once per calendar year in line with the Dutch consumer price index (CPI, published by Statistics Netherlands). That adjustment will never exceed 3% per year. No other price changes apply to these accounts.
• We announce any adjustment under the preceding point in writing or by email at least 60 days before it takes effect.
• The scheme applies to the subscription itself only. Separate modules and add-ons you take later are charged at the rate applicable at that time.
• If you move to a different subscription, the price applicable to that subscription at that time applies. Founding Member status then continues to apply to the new subscription.
• Status lapses when the subscription ends and does not revive. If you take out a subscription again afterwards, the rates applicable at that time apply.

6. Payment and invoicing

Invoicing takes place monthly, in advance. All amounts are exclusive of VAT; VAT is calculated at checkout and shown on the invoice. Our VAT identification number is NL004497775B41. Payment is taken by the payment method you choose when you subscribe. If you choose SEPA Direct Debit, you give a mandate at that point and receive advance notice of every debit stating the debit date and the amount. If a payment fails we will inform you, and we may suspend the service.

7. Term, cancellation and refunds

The agreement is entered into for one month and renews automatically for one further month at a time, until you cancel. You may cancel at any time; there is no notice period. Cancellation takes effect at the end of the current, already-paid month — until then the service remains fully available. To cancel, email info@belbuddy.com; we confirm every cancellation by email.

If you are a new customer, you may request a refund within 30 days of your first payment without giving a reason: we refund that first month's subscription fee in full. After that, subscription fees are charged monthly in advance and are not refunded pro rata if you cancel mid-month; you keep access to the service until the end of the paid period. If you believe an amount was collected incorrectly — for example a duplicate debit, an administrative error, or an outage that left the service unusable for a prolonged period — contact us at info@belbuddy.com within 30 days of the invoice date. We assess every request and refund amounts collected incorrectly to the account they were debited from, as a rule within 14 days. Your statutory rights are unaffected.

8. The customer's obligations

The customer uses the service lawfully and, in particular, ensures that:

• callers are informed about call recordings where required, and that the necessary legal basis exists for this;
• opt-out requests (such as STOP / STOPPEN) and the applicable calling hours and quiet hours are respected;
• the service is not used for unlawful, misleading or prohibited communication;
• applicable laws and regulations are complied with, including the AVG (GDPR) and telecoms and spam rules.

9. Availability

We make every effort to keep the service highly available, but we provide it on a "best effort" basis without any guarantee of uninterrupted availability, unless a service level (SLA) has been expressly agreed for a specific subscription. Where possible, we announce maintenance in advance.

10. Liability

BelBuddy's liability is limited to direct damage and to at most the amount the customer paid for the service in the three months preceding the event giving rise to the damage. We are not liable for indirect damage, consequential loss, missed calls, lost revenue or the consequences of incorrect follow-up by the customer. These limitations do not apply in the event of intent or wilful recklessness.

11. Intellectual property

All intellectual property rights in the service, the software and the underlying technology belong to BelBuddy or its licensors. The customer obtains a non-exclusive, non-transferable right of use for the duration of the agreement.

12. Processing of personal data

In delivering the service, BelBuddy processes personal data of callers on behalf of the customer. In that capacity the customer is the controller and BelBuddy is the processor. A separate data processing agreement applies to this. The way we handle data is described in our Privacy policy.

13. Governing law and disputes

These terms and all agreements are governed by Dutch law. Disputes are submitted to the competent court of the District Court of Rotterdam, unless mandatory law provides otherwise.

14. Changes

We may amend these terms. You will always find the most current version on this page. We announce changes that materially affect the customer in advance.

15. Contact

Questions about these terms? Get in touch at info@belbuddy.com.