BelBuddy

Terms and conditions

Last updated: 7 June 2026

These terms and conditions apply to all agreements with, and services of, Crafty Cast, trading under the name BelBuddy. Please read them carefully before you use our service.

1. Definitions

2. Applicability

These terms apply to every offer, quotation and agreement between BelBuddy and the customer. Deviations apply only where they have been agreed in writing. The customer's own general (purchasing) terms are expressly rejected.

3. The service

BelBuddy provides an AI telephone assistant that answers inbound calls on behalf of the customer, speaks with callers, records information, registers leads and — where applicable — schedules appointments and sends messages via SMS or WhatsApp. The service is a tool; the customer remains responsible for running their own business and for following up on leads and appointments.

4. Account and onboarding

To use the service, the customer creates an account and completes an onboarding process in which the assistant is configured. The customer is responsible for the accuracy of the information provided and for keeping the sign-in credentials confidential.

5. Subscriptions and prices

The service is offered on a subscription basis. You will find the current prices, including the minutes and features per subscription, on our pricing page. We may change prices and subscriptions; changes are announced in advance and take effect on renewal.

6. Payment and invoicing

Invoicing takes place per subscription period. All amounts are exclusive of VAT, unless stated otherwise. Our VAT identification number is NL004497775B41. Payment must be made within the period stated on the invoice. If payment is not made on time, we may suspend the service.

7. Term and cancellation

The agreement is entered into for the agreed period and is then renewed automatically, unless it is cancelled on time in accordance with the agreed notice period. You can cancel through your account or in writing via info@belbuddy.com.

8. The customer's obligations

The customer uses the service lawfully and, in particular, ensures that:

9. Availability

We make every effort to keep the service highly available, but we provide it on a "best effort" basis without any guarantee of uninterrupted availability, unless a service level (SLA) has been expressly agreed for a specific subscription. Where possible, we announce maintenance in advance.

10. Liability

BelBuddy's liability is limited to direct damage and to at most the amount the customer paid for the service in the three months preceding the event giving rise to the damage. We are not liable for indirect damage, consequential loss, missed calls, lost revenue or the consequences of incorrect follow-up by the customer. These limitations do not apply in the event of intent or wilful recklessness.

11. Intellectual property

All intellectual property rights in the service, the software and the underlying technology belong to BelBuddy or its licensors. The customer obtains a non-exclusive, non-transferable right of use for the duration of the agreement.

12. Processing of personal data

In delivering the service, BelBuddy processes personal data of callers on behalf of the customer. In that capacity the customer is the controller and BelBuddy is the processor. A separate data processing agreement applies to this. The way we handle data is described in our Privacy policy.

13. Governing law and disputes

These terms and all agreements are governed by Dutch law. Disputes are submitted to the competent court of the District Court of Rotterdam, unless mandatory law provides otherwise.

14. Changes

We may amend these terms. You will always find the most current version on this page. We announce changes that materially affect the customer in advance.

15. Contact

Questions about these terms? Get in touch at info@belbuddy.com.